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1 What is Secure Payment?

The Secure Payment service is powered by Alipay, the largest third-party online payment service provider in China, and a related company of Alibaba Group. It provides protection for both buyers and suppliers engaged in international trade.

Secure Payment holds buyers' payments while orders are being processed and delivered. Once both the buyer and supplier have verified that the transaction is complete, the money is released to the supplier.


1 Search & Contact a Secure Payment Supplier

To find a Secure Payment supplier, go to Wholesaler and search for products in the search bar.


2 Place Your Secure Payment Order

There are two ways to place a Secure Payment order on Alibaba.com:

1. Ask the supplier to draft an order contract for you.

2. Simply click Buy Now on product details Page and complete the Secure Payment contract.



3 Confirm Your Order Online

Confirm your order in your Order List page or Order Details page:



1 Make Payment

1. Sign into 'My Alibaba' and find the order you want to make payment for under Order Management. Click Pay Now:



2. Choose your preferred payment method and fill in the form. Currently, you can pay using Visa, MasterCard/Maestro, T/T (Bank Transfer), Western Union, QIWI, Web Money, Yandex and TEF.



2 Confirm Receipt & Leave Feedback

If you are satisfied with the item you've received, please click Confirm: Order Received:


Disputes & Refunds
1 Opening a Dispute

1. If the supplier has shipped the goods, but you want to cancel the order, please click Cancel Order Request:



2. If you have not received your items, or you are not satisfied with your items, you can contact the supplier or click Open Dispute:


Please note that you can't open a dispute after your order is complete.



2 Getting a Refund

If a refund has been paid, it usually takes 7 to 10 business days to arrive at your account.
If you made payment via T/T, please provide your T/T account information.