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What is Alibaba.com?

Alibaba.com is a B2B search engine that connects buyers and suppliers worldwide. 


Getting started in global trade has never been easier than with Alibaba.com.

Here is how it works:

Finding Products

 There are three ways to find products on Alibaba.com:

  Search: Enter in the search bar what you are looking for or browse our categories.

 Submit an RFQ: Post an RFQ to let suppliers find you, or get one-on-one personal assistance by a professional Purchasing Agent.

Wholesaler: Find products that are available in low minimum-order-quantities (MOQs). Also, every Wholesaler's transaction is protected by Alibaba. com's Secure Payment Service.

Contacting Suppliers

1. When selecting a supplier, look out for the badges that identify verified suppliers:

2. Once you find a product or supplier that interests you, it's time to contact the supplier.

    There are three ways:

Ordering & Payments

When sourcing on Alibaba.com, you can either place an order online- via Alibaba.com- or offline -by contacting the supplier by yourself.

We strongly recommend placing orders online. This way, we can help you track your order and provide a refund in case of a dispute.

You can either place an online order using Trade Assurance or Secure Payment services:

Trade Assurance

Secure Payment

Inspecting Your Goods

When you place an order with your supplier, you want to be assured that the goods meet your quality standards before they are shipped.

With Alibaba.com's Inspection Service, you can have your order inspected by professional, independent third-party inspection companies listed on Alibaba.com.

Learn more

Shipping Your Goods

Alibaba's Logistics service (known as "Warehouse-to-Door Service") partners major freight forwarders to provide sea, air & land shipping solutions from China to global destinations.

Currently, this service delivers from China to eleven countries:

- North America: United States of America, Canada.

- Europe: Belgium, Denmark, France, Germany, Italy, Netherlands, Norway, Spain, and United Kingdom.

Note: If you cannot find your country on the list, please contact your supplier to ask for a logistics solution.

Learn more

Feedback & Disputes

After you complete your order, you can leave feedback about the order and/or the supplier.

If you meet any problem during the order, you can submit a dispute, and our professional dispute team will help you resolve any issues accordingly.