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Introduction
After completing your order, you can leave feedback about the order and the supplier.
 
If you encounter any problem during the order process, you can also submit a dispute.
 
           
Feedback
1 Leaving Feedback for Trade Assurance Orders
Once your Trade Assurance order is complete, you can leave feedback (for up to 60 days). If/when your supplier replies to the feedback, you have 30 days to revise it if you like.
 
Please note that you only have one opportunity to revise your feedback.
 
To give feedback:
 
1. Go to the All Orders section in My Alibaba.
 
 
2. Choose the completed order(s) that you want to leave feedback for.
 
3. Click "Feedback":
 
 
4. Leave your feedback here:
 
 
 
5.  Submit your feedback by clicking "Submit".
 
2 Leaving Feedback for Secure Payment Orders
Once your Secure Payment order is complete, you can leave feedback (for up to 30 days). If/when your supplier replies to the feedback, you have 90 days to revise it if you like.
 
Please note that you only have one opportunity to revise your feedback.
 
To give feedback:
 
1. Go to the All Orders section in My Alibaba.
 
 
 
2.  Choose the completed order(s) that you want to leave feedback for.
 
3.  Click "Leave Feedback":
 
 
4. Rate the supplier in three areas: Product as Agreed, Communication and Shipping Time.
 
 
5.  Submit your feedback by clicking "Submit".
 
 
 
 
3 Managing Feedback
1. Go to the Feedback Management section in My Alibaba.
 
 
 
2. Check or modify your feedback.
 
 
Please note that you only have one opportunity to revise your feedback.
 
 
Disputes
1 Submitting a Dispute for a Trade Assurance Order
1. Go to the All Orders section in My Alibaba.
 
 
2. If your order has not been paid for yet, you can cancel it online by clicking "Cancel Order".
 
 
 
If you have paid for your order and the payment has been received, please click "Open a dispute".
 
 
 
If your order is complete, please click "Open a dispute".
 
 
 
3. Fill out the form and submit the dispute:
 

 

 

 

2 Submitting a Dispute for a Secure Payment Order
1. Go to the All Orders section in My Alibaba.
 
.
 
2. If your supplier has not shipped the product, please click "Cancel Order Request":
 
 
 
If your supplier has shipped the product, please click "Open Dispute":
 
 
 
3. Fill in the dispute form and click "Submit":
 
Please note that you can't open a dispute after your order is complete.
 
 
 
3 Submitting a Dispute for an Offline Order
1. Sign in to the Complaint Center with your Alibaba account (the one you used to contact the supplier).
 
2. Click "Offline Trade Dispute":
 
 
3. Fill out the complaint form and click "Submit".
 
Our team will review your case and contact you by phone or email. Under normal circumstances, you will receive a reply from the team within 5 calendar days after submitting the dispute.
 
To check the status of your case:
1. Sign in to Alibaba Complaint Center.
2. Click on "Complaints I Submitted" under "Manage Complaints".
3. Select the case number for your complaint to view details: