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    Disciplinary Action against Non-compliance

     

    Class of non-compliance

    Corresponding disciplinary action

    Class I Non-compliance

    Remove the ISV permanently and deduction of 100% of Security Deposit

    Class II Non-compliance

    Freeze access and discontinue the services for 15 days and deduction of up to 50% of Security Deposit

    Class III Non-compliance

    Freeze access and discontinue the services for 3 days and deduction of up to 20% of Security Deposit

    Class IV Non-compliance

    Warning

     

    Types of non-compliance

    Details of non-compliance

    Types of disciplinary action

    Term of disciplinary action

    Class of non-compliance

    Percentage of Security Deposit deducti (Per time)

    Non-compliance of information publishing

    The substance or form of the information published violates laws, regulations, rules or policies

    Remove the ISV and discontinue the services

    Permanent

    Class I

    100%

    Information published or services sold are embedded with a computer virus

    Remove the ISV and discontinue the services

    Permanent

    Class I

    100%

    Other circumstances breaching Article 7 (Information Publishing Rules) of Alibaba.com Global Gold Suppliers Value-Added Services Marketplace Rules

    Freeze access and discontinue the services

    15 days

    Class II

    <= 50% per time

    Non-compliance of honest operation

    Obtaining others’ information by improper means, or using, disclosing or allowing others to utilize the user information obtained via Global Gold Suppliers Value-Added Services Marketplace (including but not limited to contacts, contact information and transaction information, etc.) and Alibaba.com data (including but not limited to any website data obtained via technical interface of Global Gold Suppliers Value-Added Services Marketplace and other channels) in an unauthorized manner

    Remove the ISV and discontinue the services

    Permanent

    Class I

    100%

    Plagiarizing other peers or performing other acts of unfair competition

    Freeze access and discontinue the services

    15 days

    Class II

    <= 50% per time

    Other circumstances breaching Article 9 (Honest Operation and Outsourcing) of Alibaba.com Global Gold Suppliers Value-Added Services Marketplace Rules

    Freeze access and discontinue the services

    15 days

    Class II

    <= 50% per time

    Non-compliance of services

    Services provided pose safety problems, hazards or flaws that endanger individuals or property

    Freeze access and discontinue the services

    15 days

    Class II

    <= 50% per time

    Failure to promptly answer users’ consultation and inquiries or failure to provide after-sales services with standards satisfactory to Alibaba

    Freeze access and discontinue the services

    15 days

    Class II

    <= 50% per time

    Failure to provide high quality and reasonable services to the Users and/or failure to ensure that its Contractor ISV(s) provides high quality and reasonable services to the Users.

    Freeze access and discontinue the services

    15 days

    Class II

    <= 50% per time

    Interrupting the Services at ISV’s own discretion without providing any written notification to users 3 working days in advance in case of any need to interrupt the services temporarily due to system upgrade, computer room adjustment, line switching or other reasons, or if the duration of service interruption exceeds a reasonable time frame despite prior notification to users.

    Written warning

    3 days

    Class IV

    /

    The services have been in a continuously unsteady status for more than 1 working day, or the cumulative duration of the service interruption exceeds 3 working days

    Written warning

    3 days

    Class IV

    /

    Other circumstances breaching Article 8 (Service Rules) of Alibaba.com Global Gold Suppliers Value-Added Services Marketplace Rules

    Freeze access and discontinue the services

    3 days

    Class III

    <= 20% per time

    Other non-compliances

    Other circumstances breaching the Alibaba.com Global Gold Suppliers Value-Added Services Marketplace Rules, or other rules published by Alibaba (the “Platform Terms and Conditions”), save as provided above or in the terms of such Platform Terms and Conditions.

    Freeze access and discontinue the services

    3 days

    Class III

    <= 20% per time

    Remarks:

    1 “Freeze access and discontinue the services”: means that the services of ISV are not displayed on the front interface of Global Gold Suppliers Value-Added Services Marketplace and ISV cannot log into the service backend, and that the access of ISV to use Global Gold Suppliers Value-Added Services Marketplace is suspended within the term of disciplinary action.

    2 “Remove the ISV and discontinue the services”: means that the ISV Service Agreement entered into by and between Alibaba and ISV with respect to Global Gold Suppliers Value-Added Services Marketplace is terminated early due to material non-compliance of ISV, the access of ISV to use Global Gold Suppliers Value-Added Services Marketplace is terminated, and at the same time Alibaba has the right to close the account of ISV on Alibaba.com.

    3 In the case that ISV has cumulatively committed 3 non-compliances that result in freezing access, Alibaba has the right to impose disciplinary action in accordance with “2 Remove the ISV and discontinue the services”.

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