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How to tell if an email is really from Alibaba.com

Key features of typical phishing emails or websites include:

Fake Email Address
Fraudsters typically send emails using fake email addresses. Some of these addresses may appear to be real such as tradealert@service.alibaba.com or security@alibaba.com.
Please be aware that the ‘From’ field in emails can be easily altered and that it is not a reliable indicator of the true origin of an email.


Non-Personal or Generic Greetings
Most fraud emails start with a generic greeting such as ‘Dear Alibaba Member’ or Dear Alibaba User’. Please note that emails from Alibaba.com start with your first name, i.e. ‘Dear/Hi Tanya,’.

Stress Urgency/Threaten Your Account Status
Fraudulent emails typically claim that your account has been suspended and that you need to supply your personal information, such as your Member ID, password or credit card number (usually without any explanation).
They will also try to scare you into "taking urgent action" by threatening to suspend your account if you do not provide sensitive information as soon as possible.

Fake Website Addresses (URLs)
Fake emails usually contain website addresses (URLs) that link to fake websites that then ask for your personal information.
Please note that if Alibaba.com requests information from you, we will always direct you back to the Alibaba.com site (www.alibaba.com).


Fake Feedback Forms
Many fraud emails will ask you to click a link or complete a form which is similar to those provided by Alibaba.com. Through this ploy, fraudsters hope to trick you into sharing your personal details.

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