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When will my dispute case be solved?

When the dispute case will be resolved rests on many factors, such as negotiation efficiency, responding efficiency, evidences validity, etc. Due to the uncertainty of these factors, it's hard to specify when case will be resolved.

Please stay assured that Alibaba.com professional dispute team will try their best to resolve the complaint case as soon as possible. To end it faster, please cooperate with the dispute agent after case escalation.


What's the dispute process for Trade Assurance order?

What's the dispute process for offline order?

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