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What should I do if the seller does not fulfill the service promise?

If the seller fails to fulfill any of the service commitments, please contact with the seller for solution first.

If still not works, you can open dispute and later Alibaba will step in to handle after case escalation:

1) For Trade Assurance order, click here about how to open dispute;

2) For Offline order, click here about how to open dispute.

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