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Trade Assurance TAN export mode for Zhejiang customers

一、 Background

As the inspection rate of Trade Assurance order  exported via Zhejiang Onetouch Enterprise Service Co. Ltd. rises recently, it will not undertake agency declaration service any more. The original Onetouch export mode has changed to TAN mode (Trade Assurance order amount over USD 5000 + must use Alibaba recommended logistics services), and non-Onetouch export mode is available too.

 

二、 TAN export mode for Trade Assurance order

1. If order amount is over USD 5000, customer must use Alibaba recommended logistics services, not the traditional Onetouch export;

2. If order amount is less than USD 5000, customer could choose Alibaba recommended logistics services or self-service declaration export method as before.

 

三、How to deal with historical Trade Assurance TAN order 

1. For order unpaid and unshipped
Customers are suggested to cancel this order and draft a new one, or modify it. The modified or new order must use Alibaba recommended logistics services, not Onetouch export services, if order amount over USD5000.

2、For order paid but money not matched to order 

Customers are suggested to cancel this order and draft a new one, or modify it. The modified or new order must use Alibaba recommended logistics services, not Onetouch export services, if order amount  over USD5000.
Note:For the old payment arrived before Feb.2nd, 2018, it will not be allowed to link to non-Onetouch Trade Assurance order. The only solution is to refund and re-pay later. 

3. For order paid and money matched to order
Customers are suggested to cancel the payment-order linking and draft a new order to link or modify the order first and then link to payment.
Note:For the old payment arrived before Feb.2nd, 2018, it will not be allowed to link to non-Onetouch Trade Assurance order. The only solution is to refund and re-pay later. 

If you have any questions regarding your specific order, please contact your supplier directly.

 

 

 

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