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What should I do if the Trade Assurance payment goes wrong?

Account type Question category Explanation Solutions
1029 Paid more Paid more than the order amount 1)modify order;
2)if payment already fully received, order can not be modified. Please make the supplier go to service team for help.
Paid less Paid less than the order amount 1)contact the supplier to modify order (buyer's confirmation of modification needed);
2)to pay the differerence
Paid wrong Paid to the wrong bank account Please make the supplier go to service team for help
Offline order paid to online account Offline order paid to online Trade Assurance account 1)draft Trade Assurance order and finish the deal;                                                                
2)make the supplier go to service team for help
1030 Paid more Paid more than the order amount 1)modify order;
2)if payment already fully received, order can not be modified. Please make the supplier go to service team for help.
Paid less Paid less than the order amount 1)contact the supplier to modify order (buyer's confirmation of modification needed);
2)to pay the differerence
Paid wrong Paid to the wrong bank account Please make the supplier go to service team for help
Offline order paid to online account Offline order paid to online Trade Assurance account 1)draft Trade Assurance order and finish the deal;                                                                
2)make the supplier go to service team for help

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