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How is with the shipping cost when I want to refund?

As to how is with the shipping cost when you want to refund, please negotiate with the supplier about who to pay the shipping cost. If no agreement reached, you are suggested to open a dispute, and Alibaba.com would step in to arbitrate who to pay the shipping cost after complaint escalation.

When and where can I open a dispute for my Trade Assurance order?

How long does it take for me to receive the refund for Trade Assurance order?

When will my dispute case be solved?

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