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Who will afford shipping cost when return goods for Trade Assurance order?

Please negotiate with the supplier about who pays the shipping cost. If no agreement reached, you are suggested to open a dispute, and Alibaba.com dispute team would step in to arbitrate who pays the shipping cost after dispute case escalation.

How do I open a dispute for my Trade Assurance order?

How long does it take for me to receive the refund for Trade Assurance order?

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