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How to upload communication evidence when responding to the dispute ?

When you respond to the dispute, you can upload the communication evidence and other materials by following the steps below.

1. You can open a dispute in the All Orders section of My Alibaba. You can cancel an order or open a dispute, depending on what stage your order is at.

2. Please find the order and click on 'Open a dispute' button, and then you enter the order dispute page. 

3. Please click on the  'Upload Evidence' button to upload the communication evidence and other materials.

Remark: The communication evidence and other materials to upload should meet the form requirements showed on the page.

 

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