How to cancel a dispute for the Trade Assurance order?
You can cancel Trade Assurance dispute ANYTIME before reaching final agreement. Once the dispute be cancelled, it can not be reopened. you can only resubmit the dispute within 30 days of order receipt confirmation.
To cancel the dispute, please follow below steps:
1. Go to "Orders" - "All Orders", find the order, and click 'View Refund Application' to go to dispute detail page.
2. Click 'Cancel Refund Request' on the dispute detail page.
Is this information useful?