How do I cancel a dispute for my Trade Assurance order?
To cancel a dispute for your Trade Assurance order, please take the following steps:
1. Sign in to My Alibaba and click "Orders" - "All Orders".
2. Find the order and click "View Refund Application".
3. Please simply click the "Cancel Refund Application" button as below if you had not escalated the dispute.
4. If you had already escalated the dispute, dispute team will email you. Please respond the dispute online to specify that you want to cancel the dispute when dispute agent asks you to respond the dispute. After that, they will cancel it for you.
Note: Please cancel a dispute only if you have resolved the problems with the supplier.
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