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What can I do if I forget payment password?

Kindly reset your payment password as follows if you forgot it:

Step 1. Click here to visit our account home page

Step 2. Click "Forget payment password" button

Step 3. Click "Click here to receive verification code" button and enter the 6 digits which is received by phone online in the verification code bar to submit

Step 4. After verification successfully, you could set up a new payment password directly

If you did not receive SMS verification code,please pay attention to below reasons:
​1. Your text code may take up to 10 minutes to arrive (depending on your local mobile operator), please do not repeat clicking.
2.Network anomalies may cause loss of messages, please re-submit request or try again later with different browsers or with browser cookies cleared.
3. Please check if your mobile phone is out of service or blocking our messages or message inbox is full.

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