How do I change verification phone if my old phone is no longer in use?
If you are our global gold supplier member,please click here to connect our customer service representative to assist you on how to change verification phone.
If you are our free member and remeber account password,please sign in My Account with your member ID(or email address) and password, and click "Modify Mobile Number" or "Manage Verification Phones" as below:
If you cannot sign in your account, to change your verification phone, please following the steps according to your account situation:
Scenario 1: If your account was originally registered on Taobao,Alipay,or 1688 etc.,to change verification phone,you need to contact the corresponding platform's customer service team.
Scenario 2: If your account was originally registered on Alibaba.com, to change verification phone,please download application form here: Change security phone number-normal membership.Note: If you are individual user,please provide us with copy of your personal identification，e.g. passport or driver liscense.
Scenario 3: If your account was bound Gold supplier account or was upgraded to Gold supplier before, please download application form here: Change security phone number. The company seal and the signature of the person in charge of the original gold account company are required when fill in the form. If you could not provide the required form above, we suggest you create a new account. Join free here
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