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What can I do if I have been scammed?

If there is trade dispute, please contact supplier for solution first. If it does not work, you can submit dispute to negotiate with supplier further. If still no agreement reached, Alibaba dispute team will step in to help handle it after case escalation.

Based on your order types, there are two kinds of dispute on Alibaba.com currently: 
1) Trade Assurance Order Dispute;
2)
Offline Trade Dispute;


How do I open a dispute for my Trade Assurance order?

How to submit a complaint for offline order?

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