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Why cannot I receive the SMS verification code?

If you don't receive your SMS verification code, please take the following suggestions.

1. Please make sure you have clicked the “click here to get verification code” button on identity verification page to get verification code.
2. Your SMS code may take up to 10 minutes to arrive (depending on your local mobile operator), please do not repeat clicking.
3. Network anomalies may cause loss of messages, please re-submit request or try again later with different browsers or with browser cookies cleared.
4. Please check if your mobile phone is out of service or blocking our messages or message inbox is full.
5. You may also try to move your SIM card to another mobile phone and try again with turning off your anti-virus software.

Aside from the above suggesrions,please try to reboot your mobile phone and click  “click here to get verification code” button​.


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