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I did not purchase anything on Alibaba.com. Why did I receive an order confirmation email?

First, please check if there are any orders placed from your account. You can check this by clicking Order Management in My Alibaba.
If no orders have been placed, please check if there are any suspicious links in the email. If yes, don't click or sign in to the link. If you believe it is a phishing email, please report it to us at

Or you can click here to contact our customer service team to have a further check.

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