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Why cannot I pay for my Trade Assurance order via e-Checking?

Here are two main reasons why your payment was failed here on Alibaba.com.

1. Your payment was rejected by your local bank. As a result, Alibaba.com failed to deduct money from your account.

In order to solve the issue, I kindly recommend you to contact your local bank for further assistance. After that, kindly try again to pay for your order on our site. Changing into another US checking account or another payment method will be also recommended to you.

2. Your payment did not pass the verification under the Alibaba.com payment check system. To pay for your order, you could try with another payment methods, like T/T.

T/T is for telegraphic transfer, and you could get the supplier's bank information in the order details and then make payment transfer to the supplier's account in the local bank. It is quite easy and the payment will go through successfully. How to pay Trade Assurance orders by TT, please click here.

How to check the failure reason?
Go to "All Orders" under "My Alibaba", find the order, click "View More", check the failure reason under "Payment details"


If the trouble persists, please feel free to use below entrance to contact our Live Chat service for further assistance. We are 24 hours and 7 days for you. :)

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