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Why cannot I pay for my Trade Assurance order via T/T?

Here are some situations for you to make payment via T/T. Sincerely hope that it could help you:

1. TT beneficiary account number cannot be recognized:
To make payment successfully for your order, you could check the correct bank account information under "Payment details" session at the order detail page,
After that, please note down the wire transfer information and show it to the bank officer before making your payment via local bank. Normally, your supplier will receive your payment within 3-7 business days.

2. Swift code cannot be recognized:
Kindly try with the correct swift code as 'CITIHKHX' or 'CITIHKHXXXX' when making payment. Either of them is okay.
A kind remind: when choosing beneficiary bank, please choose CITI BANK N.A. HONGKONG instead of CITI BANK HONGKONG BRANCH.

3. My bank requires beneficiary's contact address:
For the beneficiary's contact address, it refers to the supplier's address.
Thus, in order to get the beneficiary's contact address, please feel free to contact your supplier directly.

4. T/T payment button is grey:
Sorry to inform you that due to our payment system, you are unable to click payment button directly to pay via T/T through Alibaba.com online.
Instead, please get the supplier's bank information in the detailed order page first and then make the bank transfer to the supplier's account in the local bank as well as online bank system.

5. Bank requires routing number:
Normally, BSB number is the same as swift code. I kindly recommend you to try the BSB number as swift code.
If it failed and the BSB number is necessary, please try to enter "NA" as the BSB number.

6. Bank requires IBAN code:
Normally, IBAN code is the beneficiary bank account.
If your bank asks for IBAN code, we kindly recommend you to enter the beneficiary bank account as IBAN code.

7. Bank requires zip code:
Kindly note that the zip code is 999077.

If the trouble persists, please feel free to use below entrance to contact our Live Chat service for further assistance. We are 24 hours and 7 days for you. :)

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