What is pre-shipment coverage?
If you choose pre-shipment coverage of Trade Assurance order, the order quality is covered before the shipment. The initial payment of Trade Assurance order is covered.
If the product quality does not meet the requirements before shipping, you could try to apply for refund before shipping. The supplier should respond and offer a solution within 3 days. If the supplier does not respond within 3 days or the issue cannot be resolved within 7 days, the dispute will be escalated to Alibaba.com and dispute team will step in and assist.
1. What is post-delivery coverage?
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