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Why cannot I sign in with my correct password?

If you cannot sign in to your Alibaba.com account, here are some suggestions:

1. Please ensure you have entered the correct registered email address and password.

2. As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on.

3. Make sure you don't enter blank spaces before and after your password.

4. Change your internet browser. We recommend using Internet Explorer or Google Chrome.

5. Please delete the cookies at your computer.

6. Try closing your anti-virus software.

You can also try to retrieve your password to see if a new password can resolve it.

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