I have paid, why Trade Assurance order status is still waiting for payment?
If you have paid with e-Checking, the Trade Assurance order status will state "payment processing". This is because the payment requires 4-5 working days to reach the supplier's account. Once the supplier receives it, the order status will change into "waiting for supplier to ship order".
If you have paid with Credit Card: After paying by credit card, the payment status will be updated in the system within 30 minutes. Please wait patiently. After that, it takes 2-4 working days for the payment to reach the supplier's account.
If you have paid with Telegraphic Transfer (T/T): After paying by TT it takes 3-7 working days for the payment to reach the supplier's account.The the supplier need to bound the payment with your trade assurance order to update the order status to "waiting for supplier's shipment" or "Waiting for delivery confirmation". If your supplier says that he has not received it, then it is better for you to check if the payment was wired to the correct bank account start with 1029 and contact your remmitting bank to make sure that they have successfully processed the payment for you.
How to check if the payment of Trade Assurance Order is received?
Go to your All Orders page and click "View More" and "Payment details‘’ and check “The amount received” under order details.
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