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Paid already. Why order status is still awaiting for payment?

Check which payment method you used to pay first. Payment methods include: e-Checking, Credit Card, T/T, Boleto and Pay Later, and the first three methods are mostly used.

Payment Method

Payment Receipt Duration

Credit Card

1-2 hours

e-Checking

In USD: 4-5 working days

In EUR: 7-10 working days

T/T

3-7 working days

Boleto

2-4 working days

Pay Later

1-3 working days

If you paid with e-Checking, the Trade Assurance order status stays as "payment processing". This is because the payment requires 4-5 working days to reach the supplier's account for USD payment, and 7-10 working days for EUR payment. Once the supplier receives it, the order status will change to "waiting for supplier to ship order".

If you paid with Credit Card: payment arrives in 1-2 hours after payment success and check pass from Aug.2, 2018 onwards.

If you paid with T/T (Telegraphic Transfer): After paid by TT, it takes 3-7 working days to reach the supplier's account. After money arrival, the supplier need to link the payment to the trade assurance order and order status will change to "waiting for supplier's shipment" or "Waiting for delivery confirmation". Only after supplier does the linking will order status update.  
If your supplier says he has not received payment, please check: 1) whether the payment was wired to the correct bank account designated, starting with 1029/103/1566, and contact your remitting bank to ensure they have successfully processed the payment for you; 2) whether money already arrived but supplier did not link money to order.


How to check if the payment is received?
Go to All Orders, find the order and click "View More" to order details page. On order detail page, find "Payment details‘’ and check “The amount received”.

Related questions: 
How long does it take for me to receive the refund for Trade Assurance order?

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