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What should I do if the supplier does not respond after I place my order?

Try other channels of communication to contact the supplier first. If still not works:

Scene 1: For order unpaid

Click "Cancel Order" to close the order and place a new one on other suppliers.



Scene 2: For order paid

If you have paid it and the supplier does ship as per the contract, click "Apply for refund" to open dispute and get your money back.

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