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How do I modify my Trade Assurance order?

Whether you are allowed to modify your Trade Assurance order depends on order status. Go to Orders-All Orders and find the order first.

1. Modification logic:

Order Status

At supplier's side

At buyer's side

Waiting for supplier to confirm order

Able to add shipping fees

Unable to modify directly. Buyer needs to send modification request to supplier to make supplier modify

Waiting for payment

Able to modify the order amount 

Unable to modify directly. Buyer needs to send modification request to supplier to make supplier modify

Just paid and money has not arrived

Unable to modify

Payment received. Waiting for supplier to ship

Unable to modify

Unable to modify directly. Buyer needs to send modification request to supplier to make supplier modify. Also, buyer can extend shipping date for 90 days, the longest

Waiting for buyer to confirm receipt 

Each party can extend the receiving time once for 15 days. In total, the receiving time of one order can be extended 30 day, the longest

2. Modification operation:
Scenario 1: For order 'Waiting for supplier to confirm order':  You cannot modify directly. Please click Request modification and enter your request, and supplier will receive it. Then supplier modifies the order accordingly and modification is complete.

Scenario 2: for order 'Waiting for payment': You cannot modify directly. Please click Request modification and enter your request, and supplier will receive it. Supplier can only modify order amount.

Scenario 3: for order 'Just paid and money has not arrived': You cannot modify until money arrives.

Scenario 4: for order 'Payment received. Waiting for supplier to ship': You cannot modify directly. Please click Request modification and enter your request, and supplier will receive it. Then supplier modifies the order accordingly and modification is complete. Also, you can extend shipping date several times for 90 days, the longest.
If you want to cancel order, click Apply for refund to get money back and close it.

Scenario 5: for order 'Waiting for buyer to confirm receipt ': Each party can extend the receiving time once for 15 days. In total, the receiving time of one order can be extended for 30 days, the maximum.

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