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How do I use the Trade Assurance service?

1) Find a participating supplier

Look for the products or suppliers with the Trade Assurance mark     .

2) Negotiate with the supplier  

Negotiate with supplier about order details, like product price, quantity, shipment date, etc.

3) Start order/draft contract

Place an order on Alibaba.com by clicking "Start Order" or by asking the supplier to draft a Trade Assurance contract. You can upload a PI or place an order online by filling in the order details.

Post-delivery coverage applies for Trade Assurance service, and all your actual total payment is covered. If the quality/shipment does not match the standards in your contract, you can open dispute within 30 days after confirming receipt of the order.

Trade Assurance User Guide

What is Trade Assurance?

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