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How do I use the Trade Assurance service?

1) Find a participating supplier

Look for suppliers with the Trade Assurance icon     .


2) Negotiate with the supplier  

Agree on the Trade Assurance coverage type. We offer two different coverage types: post-delivery coverage and pre-shipment coverage. Please pay attention to the difference in the payment amount covered and the quality coverage caused by selecting different coverage types:

- Post-delivery coverage: Your actual total payment is covered. If the quality does not match the standards in your contract, you will be eligible for a refund within 15 days of clearing customs

- Pre-shipment coverage: Only your actual initial payment is covered. If the quality does not match the standards in your contract you will be eligible for a refund only before shipment

 


3) Start order/draft contract

Place an order on Alibaba.com by clicking "Start Order" or by asking the supplier to draft a Trade Assurance contract. You can upload a PI or place an order online by filling in the order details in the message center.

- Enter the product details and shipping information

- Choose one coverage type for your order

- Make an initial payment if you and your supplier have agreed on all order details

For further details on how to use Trade Assurance click here

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