How does Trade Assurance protect my order for product quality?
Check if the quality of your products meets the quality requirements as described in the contract. The quality requirements should be detailed and measurable.
If you select pre-shipment product quality protection, please check the quality of your products before shipment. If the product quality does not meet the standards agreed upon in your contract, please apply for refund before shipment.
If you select post-delivery product quality coverage protection, you can check the quality of your products after receiving the goods and apply fror refund if there are any issues. You could start a quality dispute in 90 days from shipping and 15 days from customs clearance (with the shorter coverage time being valid) if the order is confirmed completion by system.
When you apply for refund, the supplier should respond and offer a solution within 3 days. If the supplier does not respond within 3 days, you can escalate the dispute to Alibaba.com on the 4th day. Or, if the issue cannot be resolved between you and the supplier within 7 days, the dispute will be automatically escalated to Alibaba.com on the 8th day.
If your order enters a dispute, you need to arrange for one of the third-party inspection companies designated by Alibaba.com (SGS, TUV Rheinland & Bureau Veritas) to inspect the products. You need to pay the inspection fee upfront – if the supplier is found to be at fault, you will be refunded for the inspection fee. Alibaba.com’s determination will be based on the third-party inspection company’s report. If the supplier is found to be responsible, Alibaba.com will refund you for the covered amount of your order, no more than actual payment.
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