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How do I open a dispute for my Trade Assurance order?

Whether you can open dispute rests on order status, and only after payment received will you be allowed to open refund, otherwise you need to click Cancel Order to close it.

1. Go to Orders-All Orders, find the order, and click View More to order detail page.

2. On the order detail page, click Apply for refund to open dispute.

3. If supplier rejected your refund request, please escalate later to invite Alibaba in to help handle it.

Related questions:
How does the Dispute&Refund Process work?
When will my dispute case be solved?
How long does it take for me to receive the refund for Trade Assurance order?​

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