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When and where can I open a dispute for my Trade Assurance order?

You can open a dispute in the All Order section of My AlibabaYou can cancel an order or open a dispute, depending on what stage your order is at.

For Trade Assurance orders placed via "Buy now":

If your order is waiting for the supplier to confirm the order, you or your supplier can cancel the order by clicking Cancel order. Note that your order will be canceled automatically if your supplier doesn't confirm the order within 30 days.


If the order is waiting for your payment, you or your supplier can cancel the order by clicking Cancel order. Note that your order will be canceled automatically if you don't pay within 60 days..



If the order is waiting for supplier to ship, you could click
Apply for refund.

 

For other kinds of Trade Assurance orders:

If your order has not been paid for yet, you can cancel the order by clicking Cancel Order.

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If you have paid for your order, please click  Apply for Refund or Open a dispute.

open a dispute after order confirmation-ta.png

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