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How do I open a dispute for my Trade Assurance order?

Whether you can open dispute rests on order status, and only after payment received will you be allowed to open refund, otherwise you need to click Cancel Order to close it.

1. Go to Orders-All Orders, find the order, and click View More to order detail page.

2. On the order detail page, click Apply for refund to open dispute.

3. If supplier rejected your refund request, please escalate later to invite Alibaba in to help handle it.
If supplier agrees your refund request, money will be returned automatically.

Related questions:
What's the dispute process for Trade Assurance order?
When will my dispute case be solved for Trade Assurance order?
How long does it take for me to receive the refund for Trade Assurance order?​

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