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How do I cancel a Trade Assurance order?

Before cancelling an order, it is recommended you contact your supplier to try to reach agreement first.
For order 'waiting for supplier to confirm the order', click Cancel order. Note: order will be canceled automatically if  supplier doesn't confirm within 30 days.
For order 'waiting for payment', please click Cancel order. Note: order will be canceled automatically if you don't pay within 60 days.
For order just paid and payment is still processing, there is no way to cancel it. Please wait until payment is confirmed on the order details page (payment takes 2-4 business days to arrive via Credit Card, 3-7 business days via T/T and 4-5 working days via e-Checking) and then click 'Apply for refund' to close it after payment arrives.
For order 'waiting for supplier to ship', please click Apply for refund and close order. Your supplier needs to agree to your request to cancel it. 
Note:  
For order upaid, both buyer and seller can cancel it.
For order shipped but unpaid, there is 'cancel order' button on seller's end, but not on buyer's end. Buyer needs to contact seller to cancel order.
 
If your payment has been confirmed on the order details page, click Apply for Refund to cancel it.
 
Once your order has been successfully cancelled with a refund, our professional refund team will handle your case within 7 working days.
 
Reminder:
If your supplier requests to cancel the order without refund and you agree on it, please click Accept, or you click Reject.
 

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