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How do I cancel a Trade Assurance order?
Before cancelling an order, it is recommended that you contact your supplier to try to reach a mutual agreement first.
1. For Trade Assurance orders placed via "Buy now":
If the order is waiting for the supplier to confirm the order, click Cancel order. Note that the order will be canceled automatically if your supplier doesn't confirm the order within 30 days.
If the order is waiting for your payment, click Cancel order. Note that the order will be canceled automatically if you don't pay within 60 days.
If the order is waiting for the supplier to ship, click Apply for refund and choose to close the order. Your supplier needs to agree to your request for the order to be cancelled.
2. For other kinds of Trade Assurance orders:
If you have not paid for the order yet, go to the order details page in All Orders on My Alibaba, then click Cancel Order.
If you have just paid for your order and the payment is still processing, there is no way to cancel the order. Please wait until your payment has been confirmed on the order details page (it takes 2-4 business days to verify the payment via Credit Card, 3-7 business days via T/T and 4-5 working days via e-Checking) and then apply for a refund or submit a dispute.
If your payment has already been confirmed on the order details page, click Apply for Refund or Submit a Dispute.
Once your order has been successfully cancelled with a refund, please rest assured that our professional refund team will handle your case accordingly within 7 working days.
• If your supplier requests to cancel the order without a refund, and you agree not to be refunded, then click Accept. If you need to be refunded, please click Apply for Refund
• The function where the supplier requests to cancel a Trade Assurance order with no refund is offline only. If you want to cancel the order after the payment has been processed, you must apply for a refund or submit a dispute to close the order and receive a refund
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