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How long does a Trade Assurance dispute take to resolve?

After buyer submits the application, he can edit the refund application or cancel it.

In less than 3 days after submitting the dispute, buyer can  escalate to arbitration manually to invite Alibaba in. After 3 days of submitting the dispute, seller can escalate to arbitration manually to invite Alibaba in.

If seller does not respond to the dispute in 7 days, it will be escalated automatically to arbitration to invite Alibaba in.

If buyer does not respond to the dispute in 7 days, it will be cancelled automatically.

If no agreement is reached or dispute not cancelled in 30 days after dispute submitted,  it will be escalated automatically to arbitration to invite Alibaba in.

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