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What should I do if someone submitted a complaint against me?

View your complaint by signing in to the Complaint Center. You will find the complaints you received at the bottom of the page.

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If it is waiting for you respond, please click "Respond now".

To help Alibaba.com resolve the complaint, please provide necessary evidence such as proof of shipment, the original sales contract, communication history, etc. Without evidence from you, Alibaba.com reserves the right to take further action, including cancelling your Membership (after further notice).

Note: If the complaint status is 'Awaiting the other party's response’ or 'Processing', please be patient and wait for further instructions from us. When you are requested for response (usually via email), please sign in to the Complaint Center and respond to it.

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