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Why cannot I receive the verification code email?

If you do not receive verification code, please check the situations below:

  • 1. Your email code may take up to 10 minutes to arrive (depend on your email service provider). Do not repeatedly click;
  • 2. Please check if your mailbox works or if it goes to trash/spam folder or your mail inbox is full;
  • 3. Network anomalies may cause loss of messages. Please re-submit request, use different browsers, clear cookies and try again later;
  • 4. Check with your email operator to see whether they blocked the verification code email.

Note: Verification code expires in 15 mins. If expired, please try again.

Tips: once you triggered verification process, there was a countdown as below:

Only after "Click here to receive verification code" clicked will code be sent to your email. 

After you received the verification code, please fill it in the "Verification code" box and "Submit":

Related questions:
Why cannot I receive the SMS verification code?

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