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What can I do if I failed to sign into my account?

If you cannot sign in to your Alibaba.com account, here are some suggestions:
1. Please ensure you have entered the correct registered email address and password.
2. As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on.
3. Please don't enter blank spaces before and after password.
4. Please change browser. Internet Explorer or Google Chrome is suggested.
5. Please clear cookies of your computer.
6. Please close your anti-virus software.

You can also try to retrieve your password to see if it can resolve this sign-in issue. 

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