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What can I do if I failed to sign into my account?

If you cannot sign in to your Alibaba.com account, here are some suggestions:

 

1. Please ensure you have entered the correct registered email address and password.

2. As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on.

3. Please also make sure you don't enter blank spaces before and after your password.

4. Please change your internet browser. We recommend using Internet Explorer or Google Chrome.

5. Please delete the cookies in your computer.

6. Please try closing your anti-virus software to see if this solves the problem.

You can also try to retrieve your password to see if a new password can resolve the sign-in issue. 

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