< Back to list

What can I do if I failed to sign into my account?

If you cannot sign in to your Alibaba.com account, here are some suggestions:
1. Please ensure you have entered the correct registered email address and password.
2. As the password is case sensitive, please check if ‘Caps Lock’ on your keyboard is on.
3. Please don't enter blank spaces before and after password.

You can also try to retrieve your password to see if it can resolve this sign-in issue. 

What can I do if I forgot my password?
What can I do if my account was deactivated?
Why cannot I receive the Email verification code?
Why cannot I receive the SMS verification code?

Is this information useful?

yes
no
Thank you for your feedback!