Why was my account deactivated due to security reasons?
Alibaba.com runs routine security check on all members to ensure our website is safe. That is, not only you, but also other members undergo the regular security check.
To reactivate your account, go to login page, click 'Appeal for account reactivation'
and submit the files online. We will audit your files in 3-5 working days.
If approved, your account will be reactivated.
If no 'Appeal for account reactivation' on the login page, go to Customer Service for help.
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