< Back to list

What can I do if my account was deactivated?

To reactivate your account, please check why it was deactivated first. The deactivation reasons include: 
1) deactivated by yourself
2) deactivated due to security reasons
3) deactivated by Aliexpress

Scene 1: Deactivated by yourself
Sin in your account and click "click here".


Scene 2: Deactivated due to security reasons
If your account was deactivated due to security reasons by Alibaba, click "Appeal for account reactivation"to appeal for reactivation online and submit the required documents. After that, please wait about 3-5 business days for us to review your appeal.

If there is no "appeal for account reactivation" nor "Click here" button, please go to Alibaba.com Customer Service.

Scene 3: Deactivated by Aliexpress
Contact  Aliexpress service team directly.

Is this information useful?

yes
no
Thank you for your feedback!