What can I do if my account was deactivated?
To reactivate your account, please check why it was deactivated first. The deactivation reasons include:
1) deactivated by yourself
2) deactivated due to security reasons by Alibaba.com
Go to sign in page and click "click here".
Scene 2: Deactivated due to security reasons by Alibaba.com
a. There is appeal entrance on sign in page:
click "Appeal for account reactivation"to appeal for reactivation online and submit the required documents. Then wait about 3-5 business days for us to review your appeal. If approved, your account will be reactivated.
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