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What can I do if my account has been deactivated?

To reactivate your account, please check why it was deactivated first. The deactivation reason include:

deactivated by yourself;

deactivated due to security reasons;

deactivated by Aliexpress.

Scene 1. Deactivated by yourself
1. Please sign in your account. 
2. Click "click here".

3. After clicking, your account will be reactivated.

Scene 2. Deactivated due to security reasons.

If your account was deactivated due to security reasons as below, click "Appeal for account reactivation" button to appeal for reactivation online and submit the required documents. After that, please wait about 3-5 business days for us to review your appeal.

If there is no "appeal for account reactivation" nor "Click here" button, please go to Alibaba.com Customer Service.

Scene 3. Deactivated by Aliexpress.

Contact Aliexpress service team.

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