How does Trade Assurance protect my online transaction?
Trade Assurance is a free service for buyers provided by Alibaba.com. It secures your payment on Alibaba.com, for the payment is made to the supplier's bank account which has been designated by Alibaba.com.
Trade Assurance covers you in the event of shipping or quality-related disputes. You're covered if:
- Your products are not shipped on time as per the contract with your supplier
- Your products do not meet the quality standards as per the contract with your supplier
If dissatisfied with the order, you can apply for refund. If supplier agrees on your refund request, money will be returned to you, otherwise Alibaba will help handle it after escalation.
Note: The Claim Period may vary depending on the shipment method in the Purchase Contract but in no case shall it exceed 30 calendar days after the Date of Confirmed Receipt of the Products.
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