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What can I do if someone signed into my account?

If you suspect your account is used by someone without consent, please follow below steps:

1, If you still can sign into your account, please change your password directly and change your registered email adress and run antivirus program on your computer. Besides, please change password of your login mailbox, delete the hacker’s product and check if he ever modifies other information in your account.

2, If your password has been changed without your concern: For free member, please click here to contact our service team directly for help. 

For Gold Supplier outside China, please contact our Customer Service Team urgently to get help.

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