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How do I pay for my Trade Assurance order via Credit Card?

Pay with Laptop

Pay with Alibaba.com APP

Pay with Laptop:

1. Go to Orders-All Orders, find the order and click View More to the order detail page.

2. On order details page, click' Send initial payment' and it goes to the checkout page.


3. Choose Credit Card/Debit Card payment method.
If you have never paid via credit card, click' Add a new card to pay in USD' to bind a new card; If you already bound cards, you can choose the card bound or add a new card, then click "Pay Now".

Pay with Alibaba.com APP:

1. Go to My Alibaba-Manage order, and find the order.

2. Click' Send initial payment' and it goes to the checkout page, choose Credit Card/Debit Card payment method.
If you have never paid via credit card, click' Add a new credit card to pay' to bind a new card. If you already bound cards, you can choose the card bound or add a new card, then click Confirm and pay.

Note:
1) Payment processing fee: 2.95% of payment amount for order placed from Jue.4, 2018 onwards (40USD maximum in APAC region for Master Card payment). It will be deducted automatically from your account when making payment.
2) Normally payment arrives in 1-2 hours;
3) Supported card: Visa, MasterCard (Credit/Debit Card) only;
4) Supported currency: USD, CAD, AUD, EUR, GBP, JPY, SGD. Find the available currency on the payment page;
5) Payment limit: USD12,000 each transaction.


Why cannot I pay for my Trade Assurance order via Credit Card?

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