What is Trade Assurance coverage?
From Dec 8, 2017, all Trade Assurance orders are post-delivery covered, and the covered amount is the actual total payment.
Your order will be protected up to 30 calendar days after confirming receipt. This means you will now have 30 days to complete product quality inspection when you receive goods and apply for refund if the quality does not meet order contract.
Trade Assurance covers you in the event of shipping or quality-related disputes.
You'll be covered if:
- Your products are not shipped on time as per the order contract
- Your products do not meet the quality standards as per the order contract
If dissatisfied with the order, you can apply for refund. If supplier agrees on your refund request, money will be returned to you. If not, alibaba will step in to arbitrate.
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