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What is the difference between Trade Assurance and Secure Payment?

From Sep. 12, 2017 we will be upgrading all Wholesaler Market orders’ protection service from Secure Payment to Trade Assurance coverage.

Trade Assurance is a free service that protects your order from payment to delivery, including order quality and on-time delivery. Trade Assurance plays the same role as Secure Payment to protect your payment.

Trade Assurance vs. Secure Payment:

 

Trade Assurance

Secure Payment

Features

You’ll receive a refund if orders do not meet the agreed shipping and product-quality terms of the contract.

You’ll receive a refund if orders do not meet the agreed shipping and product-quality terms of the contract.

Payment Protection Range

Post-delivery coverage: Your actual total payment will be covered.

l   If your orders do not meet the product-quality terms of the contract, you will receive a partial refund.

Payment Methods

1.          Credit Card (Visa/MasterCard)

2.          Telegraphic Transfer (T/T)

3.          e-Checking (Only for  United States and European country)

1.          Credit Card (Visa/MasterCard)

2.          Telegraphic Transfer (T/T)

3.          Western Union

4.          QIWI

5.          Web Money

6.          BOLETO

7.          TEF

Service Fee for Suppliers

5% of the order amount

5% of the order amount

Transaction Fee for Buyers

None

None

Receiver’s Account

The bank account designated by Alibaba.com on the order details page. This bank account belongs to the supplier.

Alibaba.com’s bank Citibank account in Singapore

Payment arrival time

1.          Credit Card: 2-3 working days

2.          e-Checking: 4-5 working days

Credit Card: 2-3 working days

Other payment: Depends on, more than 1 working day

 

How to place the order to enjoy Trade Assurance service?

1.          Simply search for products in our Wholesale channel and click the “Buy Now” button.

2.          Click on the product name or picture to view the product details.

3.          Enter the quantity you want to buy, and then click "Buy Now"

4.          Before you submit the order, please double confirm the order information, like product details, shipping address and shipping logistic etc.

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