How do I cancel a dispute for my Secure Payment order?
To cancel a dispute for your Secure Payment Orders, please take the following steps:
1. Sign in to My Alibaba and click "Orders" - "All Orders".
2. Find the order and click "View More".
3. Please simply click the "Cancel Dispute" button as below if you had not escalated the dispute.
4. If you had already escalated the dispute, dispute team will email you. Please respond the dispute as dispute agent's instruction and they will cancel it for you.
Note: Please cancel a dispute only if you have resolved the problems with the supplier. If you cancel the dispute, the payment will be released to the supplier.
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