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How do I cancel a dispute for my Secure Payment order?

To cancel a dispute for your Secure Payment Orders, please take the following steps:
1. Sign in to 
My Alibaba and click "Orders" - "All Orders". 
2. Find the order and click "View More".
3. Please simply click the "Cancel Dispute" button as below if you had not escalated the dispute.

cancel dispute-sp.png
4. If you had already escalated the dispute, dispute team will email you. Please respond the dispute as dispute agent's instruction and they will cancel it for you. 

Note: Please cancel a dispute only if you have resolved the problems with the supplier. If you cancel the dispute, the payment will be released to the supplier.

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