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What can I do if I forget my password?

1. Click “Forgot Password” on the Sign In page.
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2. Fill in your account email, slide to the right side and submit.

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3. You need to verify your account first by one of the methods below: “By Email Verification”, “By Phone Verification"( only available if you have bound your mobile phone number to your account) or "By answering questions". 
If you did not receive the verification code via email or mobile, please contact our customer service team.

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4.  If you choose “Email Verification”, please click “Click here to receive verification code” and you will receive an email with verification code.

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The verification code is only valid for 15 minutes after you click the button. Please fill in the code upon receiving it. Also, please do not repeatedly click.

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5. Upon receiving the code, please enter it and submit.
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6.After submission, you will be directed to the password reset page. Please follow the instructions to reset your password.sig-07.png

Note: The process for phone verification is the same as that of email verification.  

 

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