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What can I do if I forgot my password?

1. Click “Forgot Password” on the Sign In page.

2. Fill in your account email, slide to the right side and submit.

3. You need to verify your account first by one of the methods below: “By Email Verification”, “By Phone Verification"( only available if you have bound your mobile phone number to your account) or "By answering questions". 
If you did not receive the verification code via email or mobile, contact our customer service team.

4.  If you choose “Email Verification”, please click “Click here to receive verification code” and you will receive an email with verification code.

The verification code is only valid for 15 minutes after you clicked the button. Also, please do not repeatedly click.

5. Upon receiving the code, please enter it and submit.

6. After submission, you will be directed to the password reset page. Follow the instructions to reset your password.

Note: The process for phone verification is the same as that of email verification. 

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