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How do I change my email address?

Before changing your email address, check the scenario first.

Scenario 1

Have access to the email address or not?

Solution

The email address to replace is free

Yes

Click here for solution

No

Click here for solution

Scenario 2

Specific situation

Solution

The email address to replace is occupied

The email has been registered under other platforms of Alibaba Group

Click here for solution

The email exists under another account on Alibaba.com

Click here for solution

Scenario 1.1: The email address to replace is free and you have access to itGo to My Account and click 'Change Email Address' .

Scenario 1.2: The email address to replace is free and you have no access to it: contact Customer Service Team for help.

Scenario 2.1: The email address to replace is occupied and has been registered under other business units of Alibaba Group
If this email has been registered under other platforms of Alibaba Group, like AliExpress.com, taobao.com, etc., please release the email from that platform first before using it to register Alibaba.com account. 

Scenario 2.2: The email address to replace is occupied and exists under another account on Alibaba.com: Please directly use the email address to sign in.


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