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How do I change my email address?

Before changing your email address, check the scenario first.

Scenario 1

Have access to the email address or not?

Solution

The email address to replace is free

Yes

Click here for solution

No

Click here for solution

Scenario 2

Specific situation

Solution

The email address to replace is occupied

this email has been registered under other business units of Alibaba Group

Click here for solution

the email already exists under another account on Alibaba.com

Click here for solution

Scenario 1: The email address to replace is free-have access to itGo to My Account and click 'Change Email Address' .

Scenario 1: The email address to replace is free-have no access to it: contact customer service team for help.

Scenario 2: The email address to replace is occupied-this email has been registered under other business units of Alibaba Group
If this email has been registered under other business units of Alibaba Group, like AliExpress.com, taobao.com, Alipay.com, etc., please log into other platforms and change its email address to another one, and it sets this email free. Then you can use this mail for your Alibaba.com account. 
Note: if no access to the email, go to customer service of that platform for help.

Scenario 2: The email address to replace is occupied-this email already exists under another account on Alibaba.com: We will remind you of the specific account related. Please follow the guides to fix it.
Note: if no access to the email, go to Customer Service for help.

If this email has been registered under my sub-account on Alibaba.com
The reminder pops up when you manage sub-account. Please follow the guides for solution.
Note: if no access to the email, go to Customer Service for help.

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