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When will I receive my order?

You can confirm goods receipt manually in the order system whenever you receive the goods.

If you do not confirm receipt manually within certain time as below, the system will confirm automatically.

(i)   by express: 15 days;
(ii)  by air freight: 30 days;
(iii) by land transportation, sea freight or postal parcel: 60 days;
(iv) from overseas warehouse: 10 days.

Please note that you can still apply for refund up to 30 calendar days after you confirm goods receipt.

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