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How do Alibaba.com prevent scams?

Providing a safe and secure environment for you to conduct business is our top priority.

Currently, we provide Trade Assurance order service for you to better guarantee safe trading on Alibaba.com. It is a free service offered by Alibaba.com, designed to help create trust between buyers and suppliers and covers buyers in the event of payment, shipping and product quality-related disputes.

In case of any trade dispute on Alibaba.com, you could file a dispute and Alibaba professional dispute team will step in to help handle it after case escalation.

How does Trade Assurance protect my online transaction?

How do I open a dispute for my Trade Assurance order?

How to submit a complaint for offline order?

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