< Back to list

How do Alibaba.com prevent scams?

Providing a safe and secure environment for you to conduct business is our top priority.

We are continuously improving our online security system. Currently, we provide online order service for you to better guarantee safe trading here on Alibaba.com.

It is Trade Assurance order service. It is a free service offered by Alibaba.com that's designed to help create trust between buyers and suppliers. Trade Assurance covers Alibaba.com buyers with 100% order protection from their selected Trade Assurance suppliers. You are covered if your products are not shipped on time as per the contract with your supplier, also you are covered if your products do not meet the quality standards as per the contract with your supplier.

In case of any trade dispute on Alibaba.com, you could file a dispute and Alibaba professional dispute team will step in to help handle it after case escalation.

How does Trade Assurance protect my online transaction?
How do I open a dispute for my Trade Assurance order?
How to submit a complaint for offline order?

Is this information useful?

Thank you for your feedback!