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How do Alibaba.com prevent scams?

Providing a safe and secure environment for you to conduct business is our top priority.

Currently, we provide online order service for you to better guarantee safe trading on Alibaba.com, Trade Assurance order service. It is a free service offered by Alibaba.com, designed to help create trust between buyers and suppliers. Trade Assurance covers Alibaba.com buyers with 100% order protection from their selected Trade Assurance suppliers. You are covered if your products are not shipped on time as per the contract with your supplier or your products do not meet the quality standards as per the contract.


If you encounter any suspicious supplier on Alibaba.com, you could report to us online at PC following the steps bellow:
Search for the product on Alibaba.com, find it and click to the order detail page, and click Report Suspicious Activity to alert our security team.

If you believe you have been a victim of fraud with a member of Alibaba.com, please feel free to report to us online. Once receiving your report, Alibaba.com professional dispute team will assist you to deal with it and protect your interests as a member.

Related questions: 

What is Trade Assurance?
How do I open a dispute for my Trade Assurance order?
How does the Dispute&Refund Process work?

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