Does Alibaba.com guarantee my transaction?
When sourcing on Alibaba.com, you can either place an order online (via Alibaba.com) or offline (by ordering from your supplier directly).
In order to get protection, we strongly recommend placing orders online via Alibaba.com. In this way, we can help you track your order and provide a refund in case of a dispute per Alibaba.com Trade Rules and Dispute Rules.
You can place an online order with Trade Assurance or Secure Payment services via Alibaba.com.
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