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If there is an issue with the pre-shipment product quality, how does Alibaba.com make a determination?

For pre-shipment coverage, if you choose pre-shipment coverage, you will be covered for the actual initial payment received at the order.

If you discover a quality issue before shipment, please open dispute before shipment and you can engage one of the three inspection companies (Bureau Veritas, TUV Rheinland, SGS) designated by Alibaba.com to perform an inspection of the quality for your order. Alibaba.coms determination will be influenced by the third-party inspection report.

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