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Does Alibaba.com guarantee my transaction?

When sourcing on Alibaba.com, you can either place an order online (via Alibaba.com) or offline (by contacting the supplier by yourself).


In order to get protection, we strongly recommend placing orders online. In this way, we can help you track your order and provide a refund in case of a dispute.

You can either place an online order using Trade Assurance or Secure Payment services:
- Trade Assurance covers buyers on Alibaba.com with 100% payment protection with their selected Trade Assurance suppliers.
- Secure Payment protects your payment until you have confirmed receipt of the goods.

Always be cautious of using untraceable wire service transfers with suppliers that you do not know.

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