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How does the Dispute&Refund Process work?

 

A buyer can open a dispute after making payment and before confirming delivery of their order if:

· The goods are not received before the shipping deadline;

· The goods are not received in satisfactory condition.

To open a dispute, please follow the steps below:

1. Sign in to My Alibaba

2. Click Orders All Orders

3. If the order is already paid but not shipped and you want to cancel the order, click “Apply for refund”. 
If the supplier has shipped the goods but you want to cancel the order before clicking  “Confirm Receipt” , click “Apply for refund”. 
If you have not received, or are not satisfied with the goods, try to contact the supplier to negotiate a solution. If none can be reached, click “Apply for refund”.

Note: you cannot select  “Apply for refund” if you have clicked “Confirm receipt”.

 

4. Fill the dispute form and click “Submit”.




 

 

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