Hi,
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For Buyers
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Buyer Business Identity
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Product Listing Policy
- WILDLIFE AND ANIMAL PRODUCTS
- VETERINARY PRODUCTS AND DRUGS FOR ANIMALS
- USED CLOTHING AND COSMETICS
- UNAUTHORIZED COPIES OF INTELLECTUAL PROPERTY
- TRANSIT RELATED ITEMS
- TEXTILE QUOTA
- STOLEN PROPERTY
- STOCKS AND OTHER SECURITIES
- SPY EQUIPMENT
- SOFTWARE
- SATELLITE AND CABLE TV DESCRAMBLERS
- REPLICA AND COUNTERFEIT ITEMS
- REFURBISHED MOBILE PHONES, LAPTOPS AND COMPUTERS
- REAL ESTATE
- PRESCRIPTION DRUGS AND DEVICES
- POSTING AN ADVERTISEMENT FOR THE SOLE PURPOSE OF COLLECTING USER INFORMATION OR RAISING MONEY
- PORNOGRAPHIC MATERIALS OR ADULT MATERIALS
- POLICE-RELATED ITEMS
- NON-TRANSFERABLE ITEMS
- NON-BUSINESS INFORMATION
- MEDICAL AND HEALTHCARE SERVICES
- MAILING LISTS AND PERSONAL INFORMATION
- JOB POSTINGS
- INVOICES
- HUMAN PARTS AND REMAINS
- HAZARDOUS MATERIALS
- GOVERNMENT IDS, LICENSES AND UNIFORMS
- GOLD, SILVER AND OTHER PRECIOUS METALS
- FIREARMS, AMMUNITION, WEAPONS, EXPLOSIVES
- FINANCIAL SERVICES
- FACES, NAMES AND SIGNATURES
- EVENT TICKET RESALE POLICY
- ETHNICALLY OR RACIALLY OFFENSIVE MATERIAL
- DRUGS&ASSOCIATED PARAPHERNALIA
- CREDIT CARDS
- CONTRACTS AND TICKETS
- CRUDE OIL
- COUNTERFEIT CURRENCY AND STAMPS
- ARTIFACTS
- GENERAL PROHIBITIONS
Posting Product
- How do I sell my products on Alibaba.com?
- How do I modify products?
- How do I check the status of products?
- Why can’t I find some of the products I submitted?
- Why weren’t my products approved within 24 hours?
- How do I change the display status of my products?
- How do I move products from Group A to Group B?
- How do I move ungrouped products to a new group?
- How do I create a new Product Group?
- How do I change a Product Group’s name?
- Delete a Product Group?
- What is a product keyword?
- How can I change a product photo?
- Can I ask for deleted products to be restored?
- How can I avoid special characters appearing in my product listings?
- What’s the editing policy for repeated product listings duplicated products?
- How can I add a watermark?
- How can I upload products to Photo Bank?
- How can I find the duplicated products?
- How I can remove products from Trash?
- Can I use HTML pictures in my detailed product descriptions?
- How do I display a new product?
Company & Website
Mulit-language Product
- What are Alibaba.com’s Multi-Language Sites?
- How can I display products on the Multi-Language Sites?
- Can I display products in English on the Multi-Language Sites?
- Is there a limit on the number of products I can display on Multi-Language Sites?
- What’s the ranking mechanism on Multi-Language Sites?
- How can I edit the auto-translated multi-language products?
- Can I restore products that are in my Trash folder?
- What will be the status of my restored products?
- Will the system automatically delete the products in my Trash folder on a regular basis?
- Is the Photo Bank for Multi-Language Sites separate from that of the main site?
Buyer Business Identity
- What is Business Identity?
- What are the three types of Business Identity?
- What do the three types of Business Identity mean?
- Why are some inquiries sent by “Unclear” buyers?
- Why does a buyer’s icon change?
- Why does the icon of a buyer disappear?
- Why there some quotation senders shown without the Business Identity icon?
- What is a Business profile?
- Business Profile Content
- Why is some information not displayed?
- Can I search for the buyers’ Business Profile on Alibaba.com?
- Will a buyer visit my profile if I have visited this buyer’s Business Profile?
RFQ
Message & Contacts
- How do I reply to a message?
- How do I send a trusted contact request to a buyer?
- The inquiry I received did not contain content – what happened?
- Where are the inquiries I received?
- How do I only receive inquiries from paid buyers?
- I have a notification email that I have got unread messages but I cannot find them in my Message Center Inbox.
- How do I attach an excel file in Message Center?
- How do I create message templates in Message Center?
- How do I delete message templates?
- Why did my inquiry level decrease after an anti-spam system upgrade?
- How do I send many inquiries?
- How can I increase my message sending limit?
- How can I block spam?
- What does the envelope symbol mean?
- Why isn’t there a sender’s name when you reply to messages in Message Center?
- Why do some emails from customers go to my Spam Box automatically?
- What is ‘Reject Inquiry’?
Transcations
Account Settings
- Why can’t I sign into my Alibaba.com account?
- How do I change my password?
- How do I change my email address?
- How do I change my contact information?
- How can I change my email address for Trade Alert?
- Why can’t I receive Trade Alert?
- How do I verify my email address?
- How do I edit my Member Profile?
- I can’t find listings due to a "Modified" status – why?
- How do I subscribe to Trade Alert?
- How can I advertise via Trade Alert?
- I cannot find my own company on Trade Alert – why?
- How do I unsubscribe from Trade Alert?
- My account has been deactivated – why?
- How do I cancel my account?
- My account was stolen - what can I do?